1. What types of sneakers do you offer? We offer a wide range of sneakers for both men and women, including casual sneakers, running shoes, athletic shoes, and stylish everyday sneakers. Each pair is designed for comfort, durability, and performance.
2. How do I know my shoe size? To find your perfect fit, please refer to our detailed sizing guide available on each product page. If you’re between sizes or unsure, we recommend ordering half a size up for extra comfort.
3. Do you offer free shipping? Yes! We offer free standard shipping on all orders $80. Expedited shipping options are also available at checkout for an additional fee.
4. Can I track my order? Absolutely! Once your order ships, you’ll receive a tracking number via email. You can use this tracking number to check the status of your delivery.
5. What is your return policy? We offer a 30-day return policy on unworn and undamaged sneakers. Simply contact our customer service team to initiate the return process. Please visit our “Returns & Exchanges” page for more details.
6. How can I contact customer service? Our customer service team is available via email at support@kickstosole.com or through our live chat feature on the website. We strive to respond to all inquiries within 24 hours.
7. Do you offer international shipping? Currently, we only offer shipping within the United States. We’re working to expand to international shipping soon, so please check back for updates!
8. Are your sneakers true to size? Our sneakers typically run true to size, but fit can vary depending on the brand and style. Be sure to check the product description and sizing chart for each pair to find your best fit.
9. Can I change or cancel my order after I’ve placed it? We begin processing orders as soon as they are placed, so we’re unable to cancel or make changes once your order is confirmed. However, you can always return the shoes if they are not the right fit once they arrive.
10. Do you offer gift cards? No.
11. What payment methods do you accept? We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express).
12. Are your sneakers suitable for sports and outdoor activities? Yes! Many of our sneakers are designed with performance in mind, offering features like breathable materials, cushioned soles, and durable outsoles for running, walking, and light outdoor activities.
If you have any other questions, feel free to reach out to us! We’re here to help make your sneaker shopping experience easy and enjoyable.